Refund Policy

Last updated: July 2026

1. Return Eligibility

We want you to love your Duck for Fun products! If you're not satisfied, we accept returns within 30 days of delivery for paid products (Collector Series, B2B Retailer Packs). Items must be unused and in original packaging.

2. Free Mystery Duck Returns

The Free Mystery Duck offer requires payment of shipping and handling only. Because the product itself is free and the shipping cost covers fulfillment, shipping charges are non-refundable. If your duck arrives damaged, we will send a replacement at no cost — just contact us with a photo.

3. How to Request a Refund

To request a refund or return:

Email milos@portshopping.expert with your order number and reason for return
We'll respond within 48 hours with return instructions
Ship the item back to the address provided
Refunds are processed within 5 business days of receiving the returned item

4. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — no return required for damaged items.

5. Non-Refundable Items

Shipping and handling fees for free Mystery Duck offers
Items returned after the 30-day window
Items that have been used, washed, or modified
B2B Retailer Packs that have been opened or partially used

6. Refund Method

Refunds are issued to the original payment method. Processing time depends on your bank or credit card company (typically 3-7 business days).

7. Cancellations

Orders can be cancelled before they ship. If your order has already been shipped, it will need to be returned following the return process above.

8. Contact Us

Questions about refunds? Contact us at milos@portshopping.expert or visit our Contact page.